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Frequently Asked Questions
What's the inquiry reply time?
We will reply your inquiry as soon as possible within 6 hours (considering potential time zone differences).
What is the warranty period?
For the batteries, we provide a 2-year warranty. If any quality problems occur during this period, we will handle replacements at our cost.
How is the delivery time managed?
We typically provide a 7 to 15 days delivery time for formal battery orders.
What is the Minimum Order Quantity (MOQ)?
We can accept small MOQs at the beginning to help customers test and enter the market effectively.
What kind of technical support is available?
We provide comprehensive technical support and offer various payment methods including TT and Western Union for a faster and safer service.
Do you provide marketing support?
Yes, we are willing to collaborate on marketing efforts, providing product materials and supporting suitable local advertisement initiatives.
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